2013年3月26日星期二
与Amazon客服沟通
在亚马逊上买书，其中一本书未到，与亚马逊客户进行成功沟通。
www.amazon.com主页，help，Contact US
www.amazon.com主页，help，Contact US
You are now connected to Pradeep Kumar from Amazon.com.
Me:
hello
Pradeep Kumar:
Hello, Woody.
This is Pradeep from Amazon.
Me:
I placed an order on august 19.2012
Order Number: 105-4038558-1395458
book named 《Exponential Random Graph Models for xxxxxxx》 have not received by now.
what's problem?
can you help me?
I am from china
Pradeep Kumar:
I'm sorry to hear that you haven't received the item yet.
I checked your order and noticed that there is no tracking updated for this order and it seems that the package might have lost in transit. This doesn't usually happen. I'm really sorry about that.
In this case, would you wish to have a replacement or refund?
Me:
Yes, This is first time for me
refund mean what?
Pradeep Kumar:
Refund means the amount you paid for this book will be returned back to your same credit card that you used for this order.
Me:
Ok, please do refund transaction for me please
Thank you!
Pradeep Kumar:
Would you mind if I put you on hold for a minute or two while I request that?
Me:
I will placed another order soon
ok
do not mind
Pradeep Kumar:
I've requested a refund of $39.99 to your Visa card. You'll see the refund in the next 2-3 business days.
Me:
ok
can I leave?
have lunch now
Pradeep Kumar:
Thank you for your patience and understanding.
Is there anything else I can assist you today?
Me:
No, thanks
Pradeep Kumar:
Thanks for visiting Amazon.com. We hope to seeing you again soon!
Me:
ok, bye!
Pradeep Kumar:
Bye!
标签： Amazon, Custom Service
// 发贴者：放牛娃的春天 @ 三月 26, 2013 
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